Refund Policy

Last updated: June 6, 2026

Our Commitment

At CareerBay, we stand behind the quality of our services. We want you to feel confident in your purchase. If you're not satisfied with the output, we'll work with you to make it right.

Refund Eligibility

LinkedIn Profile Reviews

  • Refund requests must be made within 7 days of receiving your review report.
  • If you believe the review was incomplete, inaccurate, or did not address the profile you submitted, contact us and we will either revise the review or issue a full refund.

Resume Rewrites

  • Refund requests must be made within 7 days of receiving your rewritten resume.
  • We offer one free revision on all resume rewrites. If you're still unsatisfied after the revision, you may request a full refund.

Expert Consultations

  • If your consultation session did not take place due to a technical issue on our end, a full refund will be issued.
  • If the session was completed, refunds are generally not available. However, if you have concerns about the quality, contact us within 48 hours of the session.

Non-Refundable Items

  • Free tools and services (no payment was made)
  • Services that have already been fully delivered and accepted without objection within the refund window
  • Requests made after the applicable refund period has expired

How to Request a Refund

To request a refund, email us at hellocareerbay@gmail.com with:

  • Your registered email address
  • The service you purchased and the date of purchase
  • A brief explanation of why you're requesting a refund

We will review your request and respond within 3 business days. Approved refunds will be processed to the original payment method within 5–10 business days.

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks filed without first contacting us may result in account suspension while the dispute is investigated.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised "Last updated" date.

Contact

Questions about refunds? Reach us at hellocareerbay@gmail.com.